Business Office

The TFC Business Office

At Texas Fertility Center, we understand that infertility can be stressful. The team in our business office is dedicated to making this process as stress free as possible and to provide compassionate care and support.


Director of Business Operations

Christi Schunek

Christi is a native Austinite with over 25 years experience in healthcare administration. She graduated from Southwest Texas State University with a Bachelor of Business Administration in 1988. She has been a part of the Texas Fertility team since 2007.

(512) 451-0149  ext.7426, christi@txfertility.com


Physician and Patient Liaison

Wendy Blocker

Wendy Blocker

Wendy has been a part of the TFC team since 1998.  As our Physician Patient Liaison, she helps raise public awareness of infertility, breast cancer and fertility preservation thru our Patient Education and Outreach Programs to include Fertility 101 and Komen Austin’s Race for the Cure.  She manages TFC’s presence in social networking sites including Facebook, Twitter and other community sites.   In addition, Wendy coordinates the Continuing Medical Education programs provided to the healthcare community.

(512)451-0149 ext. 7433, wendy@txfertility.com


Billing Department

Our Patient Accounts Representatives are available to answer questions related to our financial policy, associated fees, and insurance coverage questions. All matters regarding finances should be directed to our Patient Accounts Representatives at (512)451-0149 option #8 , billing@txfertility.com or by contacting one our representatives directly.

 


Referrals and Authorizations

Our Referral and Authorization Coordinators will obtain the necessary pre-certifications and authorizations for treatment procedures and medications as required by insurance. They also ensure patients have been cleared for office visits by maintaining referral records and notifying patients when a referral is required. All questions regarding authorizations and referrals can be directed to our coordinators at (512)451-0149 option #8 or by contacting one our Authorization Coordinators directly.

 


New Patient Coordinators

Our New Patient Coordinators work closely with patients to complete the registration process for the initial appointment at Texas Fertility Center. The coordinators will confirm insurance coverage and provide an estimated cost for the initial visit.  Questions can be directed to newpatient@txfertility.com, calling (512)451-0149 option #3 or by contacting one of our coordinators directly.

 


Medical Records

Our Medical Records Clerk will help process any requests for medical records. All requests will be processed within fifteen (15) business days after receipt of a proper written request. Questions or requests can be directed to (512) 451-0149 option #9 or by contacting: